Complaints & Dispute
Vaultody is committed to providing reliable and high-quality services. If you have a complaint or dispute regarding our services or billing, we encourage you to contact us so we can address the issue promptly.
How to Submit a Complaint
You may submit a complaint by contacting us at:
- Email: [email protected]
- Subject: "Complaint – [Your Company Name]"
Please include a detailed description of the issue, relevant account information, and any supporting documentation.
Response Time
We aim to acknowledge receipt of your complaint within 2 business days and provide a response within 10 business days, depending on the complexity of the matter.
Dispute Resolution
If a dispute arises, both parties agree to act in good faith to resolve the matter amicably. Vaultody will review all relevant information and work toward a fair resolution.
If a resolution cannot be reached, disputes will be handled in accordance with the governing law and jurisdiction specified in the applicable agreement between you and Vaultody.
Chargebacks
Before initiating a chargeback or dispute with your payment provider, you agree to contact Vaultody at [email protected] to allow us the opportunity to resolve the issue. Initiating unjustified chargebacks may result in suspension or termination of your account.
Relationship to Agreement
This policy is provided for transparency and informational purposes. In the event of any inconsistency, the terms of the signed agreement between you and Vaultody shall prevail.